Observe

• Scan appearance, clothing, and posture
• Read expressions and accessories
• Note the surroundings for clues

Interpret

• Form possible stories from the clues
• Infer habits and likely experiences
• Use psychology, not assumption

Calibrate

• Make broad statements to test
• Ask open-ended questions
• Watch which probes land

Refine

• Listen for verbal confirmations
• Watch non-verbal reactions
• Discard what fails to land

Focus

• Double down on what resonates
• Add specific detail to broad hits
• Reframe statements that miss

Connect

• Deliver insights with quiet confidence
• Show empathy to build trust
• Convert rapport into openness

Read The Body

• Track posture and gestures
• Note eye contact and comfort
• Catch nervous habits and tells

Universal Lines

• Open with broad relatable statements
• Suggest hidden change they consider
• Adjust to every reaction