Self-Awareness

• Know your triggers and biases
• See what you cannot control unseen
• Track your own emotional state
• Name what you feel honestly

Self-Regulation

• Stay composed under pressure
• Control impulses
• Maintain operational calm
• Choose response over reaction

Social Awareness

• Read the room
• Detect motives and unspoken cues
• See what others miss
• Track behavior shifts

Relationship Mgmt

• Build rapport fast
• Establish genuine trust
• Influence without authority
• Lead the interaction quietly

Read Others

• Watch eye dilation and contact
• Catch facial micro-expressions
• Note posture, distance, fidgeting
• Read voice tone and hesitations

Regulate State

• Recognize and name the emotion
• Accept it without suppressing
• Reset with breath and reframe
• Choose response with intent

Build Rapport

• Listen with full attention
• Mirror pace, tone, body subtly
• Validate feelings, not just facts
• Make it beneficial for them

In The Field

• Build safety to elicit information
• Blend in to avoid detection
• Defuse tension early
• Hold drive on the mission