Principles
- Conform to expectations
- Avoid patterns and fixation
- Keep movement natural and aware
Assess
- Identify flow direction and density zones
- Avoid bottlenecks and dead ends
- Note exits, stairs and change points
Do
- Match dress, age group and purpose
- Keep hands free and body relaxed
- Move calmly with the current
Don't
- Avoid bright colors or patterns
- Don't stare or scan overtly
- Never move against the flow
Move With Purpose
- Follow the crowd's general direction
- Use small, natural micro-corrections
- Match pace, never lead or hesitate
Stay Aware
- Scan with soft focus, let info come
- Check reflections in windows and screens
- Watch the hands, track who fixates
Use Dynamics
- Pass through the center, not against it
- Change lanes at natural openings
- Leverage obstacles and slow points
Arrive Quietly
- Reach the objective without a flourish
- Break pattern before and after
- Leave no fixation behind you