Call Placed

• Dial routes to the nearest answering point
• Location identified via cell tower or GPS
• Speak clear, concise, recorded information
• Stay calm; everything is logged

Call Taker

• Answered within seconds per policy
• Structured questions: who, what, where, weapons
• Determines call priority and response level
• Accuracy and detail drive the response

Call Logged

• Units entered into the dispatch system
• Time stamp recorded on the record
• Assign one or two patrol units
• Dispatch with type, location, and notes

Units Dispatched

• Code 3 means lights and siren
• Code 2 means routine, no lights
• Officers review call details en route
• Suspicious activity gets routine response

En Route

• Monitor radio traffic, update dispatch ETA
• Run the location through records systems
• Prepare equipment and body camera
• Assess cover and approach while driving

Arrival Window

• Urban response averages three to seven minutes
• Suburban response averages five to ten minutes
• Treat the window as your timeline
• Distance dictates how long you have

On Scene

• Officers arrive and assess the area
• Establish contact and gather details
• Document what they observe
• Resolve the call before clearing

Scene Procedure

• Contact, assess, document, then clear
• Officers verify the reported activity
• Body camera captures the interaction
• Disposition logged before departure