Foundations
- Use reciprocity to create quiet debt
- Anchor arguments in credibility and timing
- Borrow authority with sources and figures
- Stay composed; never show anger
Build Rapport
- Adopt a relaxed, non-threatening demeanor
- Mirror body language, pace, and emotion
- Disclose first to invite reciprocal openness
- Use courtesy to lower resistance
Elicit Intel
- Make interrogation feel like conversation
- Move broad to narrow, then widen back
- Trade a small secret for a real one
- Ask, then hold silence to draw more
Engineer Compliance
- Secure a small yes before the big ask
- Open large, then concede to your real request
- Build a ladder of agreed statements
- Offer choices that all reach your outcome
Covert Influence
- Plant ideas below conscious awareness
- Bury directives inside casual statements
- Prime emotional states before engagement
- Steer outcomes from behind the scenes
Find Leverage
- Target the ego, the easiest weakness
- Read fear, vanity, greed, and ambition
- Exploit overconfidence into careless error
- Find the button that drives them
De-escalate
- Stay silent in the heat of anger
- Let them vent fully, then rebut precisely
- Disarm a combatant by agreeing
- Reset your voice to a calm baseline
Negotiate
- Map their goals, fears, and constraints
- Know your trade and walk-away point
- Build leverage from information and alternatives
- Use silence to drive the agreement